EB77 Terms & Conditions — A Complete Guide to Using the Platform

By using EB77's website, mobile platform, or any of its services, you are deemed to have accepted these Terms & Conditions. EB77 is an internationally licensed online betting and gaming platform serving users in Bangladesh.

These Terms & Conditions form a legally binding agreement between EB77 and the user. If you do not agree with any part of these terms, you are requested to refrain from using EB77's services. EB77 reserves the right to amend these terms at any time, and any changes will be communicated on the platform.

To open an account with EB77, the following conditions must be met:

• You must be 18 years of age or older. EB77 actively works to prevent minors from accessing the platform.
• All information provided at registration must be accurate and up to date. Accounts created using false information will be closed and any funds held may be forfeited.
• Each person may only register one account. Any attempt to create multiple accounts using the same device, bank account, or identity will result in all associated accounts being suspended.
• Your account password and login credentials must be kept strictly confidential. EB77 is not responsible for any unauthorized access to your account.

To process a withdrawal, you must complete the KYC (Know Your Customer) verification. This requires submitting a copy of your National ID or passport along with proof of address. EB77 reserves the right to request additional documents at any time for security purposes.

EB77 supports deposits via Bangladesh's most popular mobile banking methods, including bKash, Nagad, and Rocket. Minimum and maximum limits apply to each method.

• Deposited funds may only be used for betting or gaming purposes.
• KYC must be completed before making a withdrawal. Withdrawal requests will not be processed if KYC has not been verified.
• Withdrawal requests are typically processed within 24 hours. However, additional verification may cause delays.
• Withdrawals must be processed through the same payment method used to make the deposit.
• EB77 is committed to preventing money laundering. Suspicious transactions may require additional documentation and verification.

Once a bet is placed on EB77, it is considered final. Bets cannot be changed or cancelled after confirmation, unless the Cash Out feature is available.

• Live Betting: Bets placed during a match will be settled at the live odds at the time of placement. EB77 is not liable for any delays in bet processing caused by internet connectivity issues.
• Match Cancelled: If a match is cancelled or postponed indefinitely, all bets on that match will be voided and the full stake will be returned to your balance.
• Partial Match: In cricket, if fewer than the scheduled overs are bowled but a result is declared via the Duckworth-Lewis method, it will be considered a valid result.
• Odds Error: EB77 reserves the right to cancel bets placed at incorrect odds due to obvious typographical errors or system issues. In such cases, the stake will be fully refunded.
• Maximum Payout: Maximum winnings per single bet and per event are capped. These limits vary by sport and game.

EB77 is committed to honesty and transparency. If you have any questions regarding the settlement of a bet, please contact the support team within 72 hours.

EB77's bonuses and promotional offers add extra value for users. Each offer comes with its own terms and conditions that must be met.

• Welcome Bonus: The welcome bonus for new members applies to the first deposit only. A specified wagering requirement must be met before the bonus can be withdrawn.
• Free Bet: Winnings from free bets are not directly withdrawable — wagering must be completed at a specified minimum odds.
• Cashback Offer: Cashback is generally credited as cash, though some offers may award it as bonus balance.
• Bonus Expiry: Every bonus has an expiry date. If the wagering requirement is not met within the specified period, the bonus will be forfeited.
• Bonus Abuse: Any user found exploiting system vulnerabilities to gain bonus advantages will have their account permanently closed.

The following activities are strictly prohibited on the EB77 platform:

• Creating multiple accounts or using another person's account.
• Betting using match-fixing arrangements or insider information.
• Placing artificial bets with the intent to exploit bonuses (bonus arbitrage).
• Attempting to hack or gain unauthorised access to the platform's software or systems.
• Making transactions using stolen payment information.
• Using the platform for money laundering or any form of illegal financial transactions.
• Operating an account on behalf of a minor.

If any of the above actions are proven, EB77 will immediately close the account in question, funds held may be forfeited, and legal action may be taken if necessary.

EB77 may suspend or close an account under the following circumstances:

• If false information is provided during registration.
• Failure to complete KYC verification or submit required documents.
• Violation of any provision of these Terms & Conditions.
• If suspicious or unusual betting patterns are detected.
• If there is a security risk or suspicion of fraud.

Users may request to close their account at any time. Any remaining balance (excluding bonuses) can be withdrawn prior to closure, provided no rules have been violated.

EB77 believes betting and gaming are a form of entertainment — not a solution to financial problems. As part of EB77's responsible gaming policy:

• Users can set a deposit limit at any time. Reducing a limit takes effect immediately, while increasing it requires a waiting period of 24–72 hours.
• The self-exclusion feature allows you to suspend your account for anywhere from 24 hours to permanently.
• EB77 will never pressure anyone to continue betting or gaming.
• If signs of problem gaming appear, EB77's support team is on hand to guide you toward the help you need.

For more details, visit EB77's Responsible Gaming View page.

If you have a complaint regarding EB77's services or betting outcomes, please follow the steps below:

1. Start by contacting EB77 directly via live chat or email. The majority of issues are resolved at this stage.
2. Submit a written complaint including a screenshot of the issue, your bet ID, and relevant details.
3. EB77's support team will generally provide a written decision within 48–72 hours.
4. If you are not satisfied with EB77's decision, you have the right to appeal to the licensing authority.

Complaints regarding bet settlement must be submitted within 72 hours of the match ending. Complaints raised after this period may not be considered.

EB77 reserves the right to modify, update, or revise these Terms & Conditions at any time. For significant changes, EB77 will post a notice on the platform and notify users via their registered email address.

Continuing to use EB77's services after updated terms have been published will be considered acceptance of the new terms. You are encouraged to revisit this page from time to time.

For any questions, contact EB77: support@eb77.world